Frequently asked questions
What are your hours of operation?
We are open Monday–Friday from 5 AM–10 PM and Saturday–Sunday from 7 AM–8 PM.
Are you open on holidays?
Yes, with adjusted hours on select holidays.
Do you have multiple locations?
Yes, we operate several facilities in the area.
Do you offer parking?
Yes, complimentary parking is available for members.
Are you accessible by public transportation?
Yes, we are near major bus and train routes.
Do you provide lockers?
Yes, lockers are available for day use.
Do you provide locks?
Members may bring their own locks or rent one at the front desk.
Are showers available?
Yes, fully equipped showers are available in our locker rooms.
Do you provide towels?
Yes, workout towels are available for members.
Do you offer a free trial?
Yes, we offer a complimentary one-day trial pass.
Do you offer guest passes?
Yes, members can purchase guest passes at the front desk.
Can I bring a guest?
Yes, with a valid guest pass.
Do you offer childcare?
Yes, supervised childcare is available during peak hours.
Do you have a pool?
Yes, we have a heated indoor pool for members.
Is there a sauna?
Yes, a sauna is available in the locker rooms.
Do you have a steam room?
Yes, steam rooms are available in select locations.
Do you provide toiletries?
Yes, basic toiletries such as soap and shampoo are available.
Do you have Wi-Fi?
Yes, complimentary Wi-Fi is available to members.
Do you have a lost and found?
Yes, please check with the front desk for lost items.
How much does membership cost?
Membership costs vary by plan; please see our pricing page.
Do you offer month-to-month memberships?
Yes, flexible month-to-month options are available.
Do you require contracts?
We offer both contract and no-contract memberships.
Do you charge a sign-up fee?
Some plans include a one-time enrollment fee.
Do you have an annual fee?
Some memberships include an annual maintenance fee.
Do you offer student discounts?
Yes, discounted memberships are available for students.
Do you offer senior discounts?
Yes, seniors receive discounted rates on memberships.
Do you offer military discounts?
Yes, discounts are available for active duty and veterans.
Do you offer family memberships?
Yes, family plans are available at reduced rates.
Do you offer corporate memberships?
Yes, we provide customized corporate wellness programs.
Can I freeze my membership?
Yes, memberships can be frozen for travel or medical reasons.
How do I cancel my membership?
Cancellations can be requested at the front desk or via email.
Is there a cancellation fee?
Some plans may require a fee for early cancellation.
Can I transfer my membership?
Yes, memberships can be transferred under certain conditions.
Can I upgrade my membership?
Yes, upgrades are available at any time.
Can I downgrade my membership?
Yes, downgrades can be processed with notice.
Do you offer refunds?
Refunds are available per our membership agreement policy.
Do you offer day passes?
Yes, day passes can be purchased at the front desk.
Do you offer weekly passes?
Yes, short-term passes are available.
Do you have punch cards?
Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.Yes, multi-visit punch cards are offered.
Do you offer group fitness classes?
Yes, a variety of group classes are included with most memberships.
Do you offer yoga classes?
Yes, we offer multiple levels of yoga classes.
Do you offer Pilates?
Yes, Pilates classes are available for members.
Do you offer spin classes?
Yes, indoor cycling classes are offered daily.
Do you offer dance fitness classes?
Yes, we provide dance-based group workouts.
Do you offer strength training classes?
Yes, we have classes focused on strength and conditioning.
Do you offer high-intensity interval training (HIIT)?
Yes, HIIT classes are available on our schedule.
Do you offer small group training?
Yes, small group sessions are available with trainers.
Do you require reservations for classes?
Yes, reservations are recommended to secure a spot.
How do I book a class?
Classes can be booked through our app, website, or front desk.
How far in advance can I book classes?
Classes can be booked up to one week in advance.
What happens if I miss a class?
Please cancel in advance so others may take your spot.
Are virtual classes available?
Yes, we offer live-streamed and on-demand classes.
Do you have a mobile app?
Yes, our app allows class booking, scheduling, and account management.
Can I manage my membership online?
Yes, memberships can be managed through our app or website.
Can I pay my bill online?
Yes, online payments are available via our member portal.
Can I track my workouts in the app?
Yes, our app includes workout tracking features.
Do you offer wearable device integration?
Yes, our app syncs with popular fitness wearables.
Do you offer personal training?
Yes, certified personal trainers are available for one-on-one sessions.
How much does personal training cost?
Pricing varies by trainer and package; inquire at the front desk.
Can I request a specific trainer?
Yes, you may request a trainer of your choice.
Do you offer nutrition counseling?
Yes, nutrition consultations are available by appointment.
Do you sell supplements?
Yes, we offer a selection of supplements and snacks.
Do you sell protein shakes?
Yes, protein shakes and beverages are available at our café.
Do you provide meal plans?
Yes, personalized meal plans are available through our nutrition team.
Do you offer weight loss programs?
Yes, we provide structured weight management programs.
Do you provide fitness assessments?
Yes, complimentary fitness assessments are offered to members.
Do you provide body composition testing?
Yes, body composition analysis is available by appointment.
Do you offer injury rehabilitation programs?
Yes, we work with specialists to provide rehab-focused training.
Do you provide adaptive programs for disabilities?
Yes, adaptive fitness programs are available for members with special needs.
Are your trainers certified?
Yes, all trainers hold nationally recognized certifications.
Do you have CPR-certified staff?
Yes, staff are trained in CPR and emergency response.
Do you provide orientation for new members?
Yes, complimentary orientation sessions are available.
Do you provide workout plans?
Yes, personalized plans are available from our trainers.
Do you provide progress tracking?
Yes, we track progress through assessments and our app.
Do you host member events?
Yes, we host challenges, workshops, and community events.
Do you have corporate wellness programs?
Yes, we create customized wellness plans for organizations.
Do you allow outside trainers?
No, outside trainers are not permitted for safety reasons.
Can I film my workouts?
Yes, filming is allowed in designated areas only.
Can I take photos in the gym?
Yes, but please respect other members' privacy.
Do you provide free weights?
Yes, we have a full range of dumbbells, barbells, and benches.
Do you provide resistance machines?
Yes, our facility includes a variety of strength machines.
Do you have squat racks?
Yes, multiple squat racks and platforms are available.
Do you provide functional training equipment?
Yes, we offer kettlebells, TRX, ropes, and more.
Do you have cardio equipment?
Yes, including treadmills, bikes, rowers, and ellipticals.
Do you have stretching areas?
Yes, designated stretching and recovery zones are available.
Is your equipment regularly maintained?
Yes, all equipment is inspected and serviced routinely.
Do you provide cleaning supplies for members?
Yes, sanitizing wipes and sprays are available throughout the facility.
Do you offer towel service?
Yes, complimentary workout towels are provided.
Do you allow outside shoes?
Clean, closed-toe athletic shoes are required for safety.
Do you require reservations for equipment?
No, equipment use is first-come, first-served.
Do you offer 24-hour access?
Not at this time; we operate during staffed hours only.
Do you offer off-peak memberships?
Yes, discounted memberships are available for off-peak hours.
Do you provide changing rooms?
Yes, fully equipped changing areas are available.
Do you provide hairdryers?
Yes, hairdryers are available in locker rooms.
Do you provide swimsuit dryers?
Yes, some locations include swimsuit drying stations.
Do you allow minors?
Yes, minors may join with a parent or guardian’s consent.
Do you have age restrictions?
Yes, members must be at least 14 with supervision.
Do you provide programs for kids?
Yes, youth fitness programs are available.
